Shipping & Returns

Shipping Policy

Shipping Options (Domestic Orders)

We offer UPS and USPS Ground standard shipping (1-7 business day transit time). Delivery options for PO Box addresses and military locations.

Order Processing Time
Please allow up to 7 business days for us to process your order. (Business days include Monday through Friday and exclude holidays and weekends.)


Incorrect Shipping Information
If a package is returned to Velousive LLC Office due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the redelivery costs. Velousive LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, no edits or cancellations can be made.

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

Lost or Stolen Packages
Velousive LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Velousive LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please contact us with photos of the damages and necessary information to support your claim and we will be happy to assist you.

Velousive reserves 30 days to reship any reported missing or damaged items from the initial shipment date.

All missing & damaged claims must be submitted within 10 days, along with photo evidence (highly suggested) in order to ensure proper resolution.


Returns & Exchange Policy

Returns, Exchanges & Refunds
Thank you for shopping with us! Once an order has shipped, we do not accept returns or exchanges. All sales are final.

Please be sure to report any issues with your order within 10 days of the delivery date to ensure proper resolution. Any issue reported outside of the specified time frame may result in store credit.